Arby’s has apologized after an employee refused service to a uniformed Florida police officer.

The Pembroke Pines Police Department says that a uniformed cop was denied service at an Arby’s drive thru window simply for being a police officer.

Police Chief Dan Giustino said in a statement posted to Facebook that he was “offended and appalled” by the treatment of the cop. But Arby’s has since apologized, explaining that the employee’s behavior did not reflect the company’s values.

The Pembroke Pines Police Department wrote on Facebook:

As a follow up to this incident, Chief Dan Giustino contacted the Arby’s corporation via telephone. Immediately following, Arby's Chief Executive Officer, Paul Brown, and Senior Vice President of Operations, Scott Boatwright, contacted Chief Giustino to convey their sincere apologizes on behalf of their organization.  

Both gentlemen assured Chief Giustino that the employee’s behavior was unacceptable and not representative of the company’s values. Chief Giustino was appreciative and accepted their apology and now considers this matter closed.

It was not immediately clear whether the Arby’s employee involved in the incident has been fired.


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