A North Carolina hotel is accused of turning away a stranded soldier on Memorial Day.

The mother of 20-year-old U.S. Army Cpl. Hayden Harrington said her son came home to New Hampshire to visit his family for a few days. He had a layover in Charlotte, N.C., and his flight back to his post in Oklahoma was subsequently canceled due to weather.

The United Service Organization booked Harrington a room at the Baymont Inn & Suites, but the hotel clerk turned him away, explaining that he had to be 21 to stay there. Luckily, he was able to get a room at the SpringHill Suites nearby.

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The Baymont Inn & Suites hotel manager blamed the ordeal on a new employee, saying that the clerk didn’t realize that the company makes exceptions to its policy for military personnel.

The Wyndham Hotel Group, which owns Baymont Inn & Suites, said in a statement:

Thank you for bringing this to our attention. Please know that the situation described does not reflect our brand core values. While the brand does not enforce an age policy, the hotel, which is independently owned and operated under a franchise agreement, may have established such a rule as a precautionary measure or be following local jurisdiction. Please know that we are looking into this matter.

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