Newly released memos acquired by the American Legion reveal scheduling problems at the Department of Veterans Affairs dating back to 2010.

The VA’s deputy undersecretary for health administrative operations, William Schoenhard, wrote in a 2010 memo, “It has come to my attention that in order to improve scores on assorted access measures, certain facilities have adopted use of in appropriate scheduling practices sometimes referred to as ‘gaming strategies.’”

The memo goes on to say, “Example: as a way to combat Missed Opportunity rates some medical centers cancel appointments for patients not checked-in 10 or 15 minutes prior to their schedule appointment time.”

Breaking today, Senator John Cornyn (R-TX) called for President Obama to withdraw his nominee for undersecretary of health for the VA. Dr. Robert Petzel resigned last Friday amid the scandal. Nominee Dr. Jeffery Murawsky supervised Sharon Helman, who is the director of the VA Phoenix Medical Center. Earlier this month, Helman was placed on administrative leave after allegations surfaced of more than 40 veterans dying while on “secret waiting lists” at the hospital.

Today on The Real Story, retired Gunnery Sgt. Jessie Jane Duff expressed her outrage over the VA scandal.

“1.5 million appointment records were deleted by the Veterans Administration. This is by the government accountability office. They did that survey and 1.5 million records – we don’t know what happened to those veterans,” Duff said.

VA Secretary Eric Shineski recently testified in front a Senate Veterans Affairs Committee that he’s “mad as hell” about the issues surrounding the VA, to which White House Chief of Staff Denis McDonough responded in an interview that the president is “madder than hell.”

Duff said, “What is the president thinking? Is he throwing gasoline on the fire here? You’re going nominate somebody that’s coming from the very facility that has made everybody ‘mad as hell.’ I think [they’re] mad as hell that they’ve been caught. […] It’s like bizarro world over here.”