There are reports that Texas residents are receiving robocalls telling them their flood insurance premiums are past due and they need to submit a payment immediately to a website in order to have coverage for Hurricane Harvey.
FEMA is warning people that this is a scam, and they should hang up the phone immediately.
"That is pure fraud," FEMA Deputy Associate Administrator for Insurance and Mitigation Roy Wright said. "You should only be taking information from trusted sources."
He said those trusted sources are your insurance agent or insurance company, local officials and FEMA officials.
FEMA says that insurance companies and agents selling flood insurance policies do not use this process to communicate with customers about their policies. If a payment is past due, the insurance company will send several pieces of mail 90, 60 and 30 days before the policy expires.
Additionally, FEMA, which administers the National Flood Insurance Program, typically provides extended grace periods during natural disasters, according to Loretta Worters, spokeswoman for the Insurance Information Institute.
If you suspect fraud, call the FEMA Disaster Fraud Hotline toll free at 1-866-720-5721, and report it to the Federal Trade Commission.
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