Powerful video of an Army vet’s frustrating attempt to make a VA appointment has gone viral and prompted Congress to act.
When Dennis Magnasco called his local VA hospital in Massachusetts, he found himself stuck on the phone for nearly five minutes, greeted by an endless slew of automated messages.
Magnasco is a district representative for Rep. Seth Moulton (D-MA), a fellow Iraq War veteran who says he has also experienced this firsthand.
That’s why Moulton is pushing out a bill called the Faster Care for Veterans Act, an 18-month pilot program that would allow veterans to make appointments directly on their phones.
He explained the bill on Fox and Friends this morning, saying that the agency's current plan to revamp the system with $623 million would be futile when such technology already exists in the private sector.
“Let’s just take that private sector innovation, give it to veterans today, rather than waiting for the next five years and spending an awful lot of taxpayer dollars to get it done,” he said.
Watch the viral clip above and the interview below.