Lawsuit: Woman Says Stressful Call to Verizon Caused Heart Attack
A Virginia woman is suing Verizon Wireless, claiming that a stressful call to customer service caused her to have a heart attack last year.
Angela Hawkins' lawsuit seeks $2 million for negligent and intentional infliction of emotional distress. The company has not commented on the lawsuit.
Hawkins, a 53-year-old grandmother, says during the contentions call, she was accused of threatening the Verizon representative and a supervisor told her he would call the police.
She felt lightheaded and quickly got off the phone and sat on her couch. She talked to her husband about what happened and checked her blinds several times in anticipation of police cars.
Jeffrey Brooke, Hawkins' attorney, said the threat of arrest really shook his client.
"She had visions of SWAT guys breaking her door down and putting her in leg shackles," he said.
Hawkins said the supervisor called back about two hours later and apologized for the "miscommunication."
The next day, Hawkins went to the doctor and an EKG revealed she had suffered a heart attack. She underwent surgery, which cost $60,000, to place a stent in an artery.
Jenna Lee discussed whether Hawkins has a case with former federal prosecutor Fred Tecce and criminal defense attorney Eric Guster.
Both agreed that it's going to be very tough for Hawkins to prove that the Verizon workers caused the heart attack.
Guster said it's possible that Verizon will eventually settle the case "to make her go away."
Watch the discussion above, as the legal experts also weigh in on the case of a North Carolina police officer who is suing Starbucks over burns from a cup of coffee.