Good Samaritans stepped up to the plate where the government fell short. Veteran Michael Sulsona lost both of his legs in Vietnam and has spent two years waiting for a new wheelchair from the Department of Veterans Affairs.

Last week, while shopping at a Lowe's in Staten Island, New York, Sulsona’s wheelchair broke down.

He and his wife planned on fixing the wheelchair themselves, but three employees jumped into action instead. Without wasting any time, they tore apart the wheelchair in the store and reassembled it.

In his local newspaper, Sulsona wrote

Three employees, David, Marcus and Souleyman jumped to my assistance immediately. They placed me in another chair while they went to work.

They took the wheelchair apart and replaced the broken parts and told me, "We're going to make this chair like new." 

I left 45 minutes after closing hours in my wheelchair that was like new.

I kept thanking them and all they could say was, "It was our honor."

The actions of these three employees at Lowe's showed me there are some who still believe in stepping to the plate.

They didn't ask any questions, didn't feel the need to fill out any forms or make phone calls. Someone needed help and they felt privileged to be given the opportunity.

BuzzFeed reached out to the VA for comment and received this response:

“We were very sorry to hear about the reported circumstances surrounding Mr. Sulsona’s request for a new wheelchair. We quickly investigated and can report the Veteran’s new custom wheelchair was delivered to him today and it along with his back up will be serviced by the VA as needed.

Too many Veterans wait too long to receive their care and benefits, and this has never been acceptable. Providing Veterans like Mr. Sulsona the quality care and benefits they have earned through their service is our most important mission at the Department of Veterans Affairs.”

In the photo (below) taken afterward, Sulsona is seen holding up a sign that reads, “Thanks.”