Three Lowe’s employees came to the aid of a Vietnam veteran who lost both legs, then lost his battle to get the VA to replace his rundown wheelchair.

Michael Sulsona said he was at a Staten Island Lowe’s to get fencing for his yard when his wheelchair broke down. He had been trying to get a replacement wheelchair, but each time he asked for a new one, the VA would send a repairman instead.


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At Lowe’s, the three workers sprang into action, placing Sulsona in another chair while they worked on his wheelchair. They replaced the broken parts and told him they’d make the chair like new.


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In his local newspaper, Sulsona wrote

Three employees, David, Marcus and Souleyman jumped to my assistance immediately. They placed me in another chair while they went to work.

They took the wheelchair apart and replaced the broken parts and told me, "We're going to make this chair like new." 

I left 45 minutes after closing hours in my wheelchair that was like new.

I kept thanking them and all they could say was, "It was our honor."

The actions of these three employees at Lowe's showed me there are some who still believe in stepping to the plate.

They didn't ask any questions, didn't feel the need to fill out any forms or make phone calls. Someone needed help and they felt privileged to be given the opportunity.

BuzzFeed reached out to the VA for comment and received this response:

“We were very sorry to hear about the reported circumstances surrounding Mr. Sulsona’s request for a new wheelchair. We quickly investigated and can report the Veteran’s new custom wheelchair was delivered to him today and it along with his back up will be serviced by the VA as needed.

Too many Veterans wait too long to receive their care and benefits, and this has never been acceptable. Providing Veterans like Mr. Sulsona the quality care and benefits they have earned through their service is our most important mission at the Department of Veterans Affairs.”

In the photo (below) taken afterward, Sulsona is seen holding up a sign that reads, “Thanks.”